Secure Hospitality Data Privacy Policy Revised
Effective Date: December 30, 2025
Information We Collect
We collect the following categories of personal and business information:
- Information you provide: Includes contact information, billing details, content uploaded, and messages sent through our platform.
- Information we collect automatically: Includes browser type, device ID, IP address, time zone, and usage data via cookies and analytics tools.
- Customer data: If you upload customer records into Market Que, we process this data solely on your behalf.
How We Use Information
We use the information we collect to:
- Deliver and improve our services
- Process transactions and provide support
- Communicate updates and respond to inquiries
- Monitor usage, troubleshoot issues, and ensure compliance
- Comply with legal obligations
Sharing Your Information
We do not sell personal or business information. We may share data with:
- Service providers that assist in operations (hosting, analytics, email delivery) under confidentiality agreements
- Authorities, if required by law or to enforce legal rights
Security Practices
We protect your data through:
- Encryption of data in transit
- Role-based access controls
- Secure hosting with 24/7 monitoring
- Regular backups and vulnerability testing
Your Rights
You may:
- Access, update, or delete your personal information
- Object to certain uses or request limitations
- Contact us at: privacy@securehospitalitysolutions.com
Data Retention
We retain your data as long as your account is active and for 90 days following termination. Backups and audit logs may persist longer to ensure compliance.
Additional Terms & Compliance
Other U.S. State Privacy Laws
Residents of states such as Virginia, Colorado, Connecticut, Utah, Texas, and Tennessee may have additional rights under their respective privacy laws, including:
- The right to opt out of targeted advertising and profiling
- The right to access, correct, or delete your data
- The right to appeal if your data request is denied
To exercise these rights, contact us at privacy@securehospitalitysolutions.com. We will respond within the timelines required by applicable law.
Sensitive Personal Information
Market Que does not intentionally collect sensitive personal information (e.g., health records, biometric data, race, or precise geolocation). If such information is inadvertently collected, it will be handled with heightened security and transparency.
Children’s Privacy
Market Que is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided personal data, we will delete it. Parents should contact privacy@securehospitalitysolutions.com to report any concern.
International Data Transfers
If you access Market Que from outside the United States, you understand that your data may be processed in the U.S., where privacy laws may differ. We implement reasonable safeguards to protect your information.
Incident Response & Notifications
If we discover unauthorized access or a data breach involving your personal information, we will notify affected users in accordance with applicable law and take prompt action to investigate and contain the incident.
Cookies and Tracking Technologies
Market Que uses cookies and similar tools to improve your experience. These may include:
- Strictly necessary cookies – essential for core site functionality
- Analytics cookies – help us understand usage and performance
- Functionality cookies – remember your preferences
- Advertising cookies – deliver relevant ads (where applicable)
You may adjust your browser settings or use cookie management tools to control your preferences.
Data Processing Addendum (DPA)
For customers who upload contact or customer lists into our platform, Market Que acts as a data processor. We offer a Data Processing Addendum (DPA) outlining our responsibilities. To request a copy, email privacy@securehospitalitysolutions.com.
Defined Terms
- “Personal information” means any information that identifies, relates to, or can be reasonably linked to a specific individual.
- “Processing” means any operation performed on personal data (e.g., collection, storage, use).
- “Service provider” means a third party that processes data on our behalf under a confidentiality agreement.
- “Sensitive personal information” includes health data, financial data, race, and precise location information.
Policy Updates
We review and update this Privacy Policy at least annually. Material changes will be posted on our website and may be sent by email if appropriate.
For questions or concerns, contact us at: privacy@securehospitalitysolutions.com
For questions or concerns, contact us at: privacy@securehospitalitysolutions.com
